Our fulfillment team is dedicated to making sure that you get your Ukulele Tees shirts as quickly as possible. Please be aware that we only operate from our warehouse during federal business days. This means that if you ordered a shirt on a Thursday or Friday, it is possible that your package may not ship out until the following week. If you have any questions about the status of your order, we're here to help: just please drop us a line at firstname.lastname@example.org and we'll circle back with you within 24 hours.
Shipping and Order Tracking
We ship all orders from our headquarters in Rhode Island, via U.S. Postal Service. They provide great service and can get our shirts to almost any part of the U.S. within 1-3 business days for Priority Mail, within 3-5 business days for First Class Mail, and internationally within 7-21 business days.
International Orders and Customs
Usually our packages sail through customs, but sometimes they can get hung up at the border. Unfortunately, we do not have control over how long a package stays in customs, but typically we see orders released within a week for delivery. Reasons for this delay vary, but often further inspection of the package is required and/or an import fee needs to be assessed.
Please be aware that orders shipped outside of the United States may be subject to additional import taxes, which are imposed once a shipment reaches the recipient's country in order to release the package. Because charges for customs clearance differ greatly from country to country (we’ve seen them as low as $4 CAD and as high as £15 GBP), we unfortunately are not able to predict what those costs will be. These fees are separate from (and not dependent on) the U.S. Postal Service shipping fees paid to Ukuleletees to mail your order. Customers are responsible for paying any additional customs charges levied by the destination country. Customs policies vary widely from country to country: We recommend that you contact your local customs office for more information before placing your order.
Still have a question? No problem! Drop us a line anytime at email@example.com. We have a customer service team dedicated to answering your emails, and we’ll be sure to get back to you within 24 hours.
If you would like to return your items for any reason you may do so for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.
All of our items are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. If you would like a different size or color, you may return your item for store credit. To do so, send us an email at firstname.lastname@example.org and mail your item to: 89 Maple Ave, Johnston RI 02919
To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to: 89 Maple Ave, Johnston RI 02919
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.